Vision, Mission and Values
Vision
A commitment to deliver comprehensive quality patient care in cardiology
Mission
The SA Heart team are dedicated to providing the highest standard of quality cardiac care to our patients with a professional compassionate approach. Proudly a South Australian privately owned and operated specialist group, our focus will be ensuring we provide a comprehensive range of cardiac expertise to our community.
Values
Integrity, Compassion, Collaboration, Excellence
Our
Core Values drive our operational excellence, collaborative and supportive culture and ensure we deliver quality cardiac care with excellent customer service standards.
- Integrity - SA Heart takes great pride in fostering an open and supportive culture that inspires the team to work together in a collaborative environment. Mutual respect within the organisation ensures trust and honesty in delivering all facets of SA Heart operations and this ethical focus is translated externally into how we treat our patients and deliver quality cardiac care consistently.
- Compassion - As a team at SA Heart we respect every individual and understand that each patient will have varying needs and that it is important to work collaboratively and compassionately for the best outcome in every individual case. Our patient’s health comes first and we work together in an open and supportive environment to ensure there is a clear understanding of the care required and to demonstrate empathy at all times to our patients and colleagues.
- Collaboration - Collaboration is at the heart of our organisation. We understand that the sum of many parts is greater than the individual and we work together as a team to ensure we are delivering the highest standard of quality cardiac care to our patients and their supporting health professionals. Teamwork is paramount to our culture and we value open and transparent communication in all aspects of SA Heart operations.
- Excellence - We maintain a focus on skill and knowledge combined with utilising contemporary medical technology to deliver excellence in cardiac care for our patients. This high standard of care drives us every day and underpins our operations and cultural environment to deliver optimal patient outcomes.
Strategic Pillars Culture, Operational Efficiencies, Business Development, Clinical Excellence
Our 4
Strategic Pillars underpin everything we do at SA Heart
- Culture - Foster a sustainable culture of ongoing improvement and support in a dynamic and compassionate team environment. Day to day we will embody the ethos of positivity, integrity, professional development, teamwork and a sense of mutual respect.
- Operational Efficiency - To ensure all processes, technology and systems are optimized to their greatest potential through a process of continuous review. The process of regular assessment will deliver maximum efficiency in both identifying opportunities and integrating them with ease.
- Business Development - Ensure the SA Heart brand is synonymous with excellence in the provision of quality cardiology services through all inward and outward facing branding and communications. Growing a network and reputation that will ensure we are the first choice for cardiac care in South Australia.
- Clinical Excellence - To achieve excellence in cardiac clinical care by investing in skills training, modern technology, expertise, and by working in collaboration with allied health professionals for the very best outcome for our patients. A reputation that is paramount for patient and referrer satisfaction.
